Map the upper-story glass
Count the levels from the ground, including the raised foundation. Note which panes sit above balconies, porches, stairs, or roof sections.
Send wide photos that show each window and the ground below it. Close photos alone cannot show the access route.
Check the ladder area
Show the provider slopes, sand, landscaping, pavement, gates, and other obstacles below the glass.
OSHA requires ladders to stand on stable, level surfaces unless workers secure them against accidental movement. Source: OSHA ladder requirements
OSHA also requires workers to secure ladders on slippery surfaces or use slip-resistant feet. Source: OSHA ladder requirements
NIOSH says an incorrect setup angle makes the ladder slide at its base in about 40% of injury cases. It recommends a 75-degree setup angle.
Confirm the access method
Ask the provider which upper-story panes the available equipment can reach. A provider may propose a ladder, a water-fed pole, or another method.
Do not assume that every pane is accessible. Let the provider assess the site and set the work limits before quoting the job.
Keep hazards visible
Tell the provider about utility lines, weak decking, locked gates, pets, and active driveways before the visit.
Keep people and vehicles away from the planned work area during the service.
Request upper-story window cleaning
Share the property address, story count, foundation height, window locations, access photos, and requested timing.
Window cleaning questions
- Can a provider reach every upper-story window from a ladder?
- Not always. The provider must assess the height, ground, obstacles, ladder placement, and available equipment before accepting the work.
- What ground conditions matter for ladder access?
- OSHA requires ladders to stand on stable, level surfaces unless workers secure them against accidental movement.
- Source: OSHA ladder requirements
- Can a provider place a ladder on a slippery surface?
- OSHA requires workers to secure ladders on slippery surfaces or use slip-resistant feet to prevent accidental movement.
- Source: OSHA ladder requirements
- What details should I share before the visit?
- Share the story count, foundation height, window locations, ground conditions, gates, balconies, rooflines, and nearby utility lines.