Map the upper-story glass
Count the levels from the ground, including the raised foundation. Note which panes sit above balconies, porches, stairs, or roof sections.
Send wide photos that show each window and the ground below it. Close photos alone cannot show the access route.
Check the ladder area
Show the provider slopes, sand, landscaping, pavement, gates, and other obstacles below the glass.
OSHA requires ladders to stand on stable, level surfaces unless workers secure them against accidental movement. Source: OSHA ladder requirements (opens in a new tab)
OSHA also requires workers to secure ladders on slippery surfaces or use slip-resistant feet. Source: OSHA ladder requirements (opens in a new tab)
NIOSH says an incorrect setup angle makes the ladder slide at its base in about 40% of injury cases (opens in a new tab). It recommends a 75-degree setup angle.
Confirm the access method
Ask the provider which upper-story panes the available equipment can reach. A provider may propose a ladder, a water-fed pole, or another method.
Do not assume that every pane is accessible. Let the provider assess the site and set the work limits before quoting the job.
Keep hazards visible
Tell the provider about utility lines, weak decking, locked gates, pets, and active driveways before the visit.
Keep people and vehicles away from the planned work area during the service.
Request upper-story window cleaning
Share the property address, story count, foundation height, window locations, access photos, and requested timing.
Guides for window cleaning
Window cleaning for salt and hard water spots
Request window cleaning for salt film and hard water spots at a home in Surfside Beach, SC.
Town rules
Stormwater and drainage rules
Learn when an accidental discharge requires an immediate report to the town Building Department.